General terms and conditions

The TTC provisions were approved and signed in Soest on 01-01-2025.

TTC complies with the NRTO terms and conditions.

• 1a. We accept course registrations by telephone or email.
• 1b. The course fee must be paid in full into the TTC account before the course starts.
• 1c. Payment may be made by bank transfer or in cash no later than during the first lesson.
• 1d. If the course is terminated before completion, the course fee will not be refunded.
• 1e. During the final lesson, the participant receives a certificate confirming completion of the course at a specific level.
• 1f. If it is not possible to collect the certificate in person, the participant must arrange collection themselves. We charge €15.00 for sending invoices and certificates and for issuing a duplicate.
• 1g. TTC reserves the right to cancel a scheduled course in the event of insufficient registrations or force majeure.
• 1h. TTC reserves the right to adjust the course conditions based on the number of registrations.
• 1i. If lessons are cancelled for exceptional reasons, TTC guarantees that they will be rescheduled for another date agreed with the customer in advance.
• 1j. It is possible to transfer to a later course while retaining the course fee. During course A, the participant may transfer to course B and use the remaining number of lessons. TTC must be notified of this by email at beata@talentraining.nl. Transfer of the course fee is possible up to six months after the start of course A. TTC is not responsible for finding an alternative course if no course at the desired level or in the chosen city is offered within six months.
• 1k. The customer is responsible for the accuracy of the personal data provided to TTC. Any errors in invoices or certificates resulting from incorrect data are the customer’s responsibility.
• 1l. The client has a 14-day cooling-off period before the chosen Dutch language course.
• 1m. In exceptional cases, the client may cancel a lesson, provided that notice is given at least two working days in advance.

2a. Private and online lessons are subject to the same conditions as in Article 1 (1a, 1b, 1d, 1h).
2b. The agreed number of lesson hours must be completed no later than one month after the last scheduled lesson.

3a. TTC processes book orders after advance payment into the bank account, as stated in Article 1b.
3b. Ordered books are sent to the specified address within the Netherlands within three working days of receipt of payment.

4a. TTC has a privacy policy.
4b. The data provided by customers is used solely to supply them with the requested information. By providing their data to TTC, customers consent to this.
4c. Photos and videos taken during courses with the consent of those present may be used for internal purposes and publication on online platforms such as social media and the TTC website.

5a. By completing a course registration form or information form, the customer agrees to subscribe to the TTC newsletter. They may unsubscribe at any time using the unsubscribe link in the newsletter.

The customer has the right to cancel free of charge within 14 days of registration. Cancellation up to seven days before the course starts incurs a €50 administration fee. For cancellation within three days before the start date, the cancellation fee is €75.00. By registering within three days before the course starts, the client waives the statutory 14-day cooling-off period.

If no agreement is reached on a complaint, a third party may be appointed as mediator: Ms Marieke Peters. The mediator’s decision is binding on both parties. Both parties must maintain confidentiality throughout the procedure. Complaints and the way they are handled are recorded and retained for a period of two years.

All rights are held by Talen Training Centrum.

Approved and signed in Soest on 01-01-2025.

Dr. T. Schothuis – Jaskólska

Contact TTC in advance if you would like to know how a provision applies to your situation.